What information will I need after signing up?
Once you fill out the sign up form, we will contact you for additional information including the WordPress admin username and password for your site, hosting company name and website, and hosting username and password (or appropriate hosting panel account info). Additionally, if you would like to include additional support contacts for your site, you can let us know. Please feel free to ask us about any of the information we are requesting and where you might be able to find it at [email protected]
How soon can you begin caring for my site?
Once we receive your signup e-mail, we will review the information and send you an e-mail to obtain necessary credentials. If this occurs in our normal operating window, we can begin support services within 1-2 hours. Outside of the window, signup may complete the next morning.
How do I pay?
Once information for your site has been received and reviewed to make sure everything is working, we will send you an e-mail with a payment link.
How do I obtain support?
What if an update breaks my site?
We closely monitor your website when updating plugins, themes, or WordPress core to make sure that if anything breaks, we can attempt to fit the issue, roll back the update, or restore a site backup if necessary. If a plugin or theme is broken or no longer supported, we will contact you to find the best way to move forward.
What if my site gets hacked?
If we detect that your site has been compromised or that malware has been installed, we will do out very best to remedy the situation.
Can I change plans after signing up?
Absolutely, simply let us know which plan you would like to switch to and we will handle it on our end.
How do I cancel my service?
If you’d like to cancel your site care plan, please email us at [email protected]
. We will cancel your service and refund any unused portion of that month's payment. If you are within the first 30 days of service, we will refund 100% of your purchase.
I have more questions, who do I talk to?