Frequently Asked Questions

Once you fill out the sign up form, we will contact you for additional information including the WordPress admin username and password for your site, hosting company name and website, and hosting username and password (or appropriate hosting panel account info). Additionally, if you would like to include additional support contacts for your site, you can let us know. Please feel free to ask us about any of the information we are requesting and where you might be able to find it at [email protected].

Once we receive your signup e-mail, we will review the information and send you an e-mail to obtain necessary credentials. If this occurs in our normal operating window, we can begin support services within 1-2 hours. Outside of the window, signup may complete the next morning.

Once information for your site has been received and reviewed to make sure everything is working, we will send you an e-mail with a payment link.

We have a Support Contact Form on the website or you may e-mail us at [email protected] or call us at (406) 813-0580. Normal support hours are Monday through Saturday 9AM-5PM MST.

We closely monitor your website when updating plugins, themes, or WordPress core to make sure that if anything breaks, we can attempt to fit the issue, roll back the update, or restore a site backup if necessary. If a plugin or theme is broken or no longer supported, we will contact you to find the best way to move forward.

If we detect that your site has been compromised or that malware has been installed, we will do out very best to remedy the situation.

Absolutely, simply let us know which plan you would like to switch to and we will handle it on our end.

If you’d like to cancel your site care plan, please email us at [email protected]. We will cancel your service and refund any unused portion of that month's payment. If you are within the first 30 days of service, we will refund 100% of your purchase.

Please feel free to send us a message at any time through our Contact Form, e-mail us at [email protected], or give us a call at (406) 813-0580.